Client Bill of Rights

We pledge to our clients:

  1. Our #1 objective is to develop and deliver quality in everything we do. As a market-leading commercial real estate listing and marketing company this means we must deliver products and services that exceed client expectations. To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address our clients changing needs. We value your input.
  2. We promise to sustain the highest quality of client satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization. We strive to treat all clients we encounter with courteous and prompt service, integrity and respect.
  3. It is our pledge to maintain a direct, forward, and frank policy in every facet of our business practices in an effort to maintain the trust of our clients. We believe it is your right as a client to fully understand the listing process as well as the capabilities and functionality of our marketing tools. We are committed to helping our clients decide what is in the client's interests and not ours. We believe this trust will foster long-lasting relationships with our clients.
  4. We vow to continually strive to improve our products and services by delivering advancements to the market that allow our clients to do their jobs more effectively. We pledge to foster innovation in our product line through an unyielding commitment to ground-breaking research and development efforts.
  5. As the commercial real estate marketing leader we realize that our clients depend on our forward thinking and unique industry viewpoint in order to enable their own development plans. We pledge to continually and clearly publicize our corporate polices and products in an effort to assist our clients in navigating any changes in the commercial real estate landscape.
  6. We understand that our clients are professional brokers who often work under tight deadlines and depend on Property Line?s Support Services to assist in assuring that listings and marketing tools are available and easy to use. As a client of Property Line it is your right to submit an inquiry to our Customer Support Services with the expectation of receiving a timely resolution. We resolve to assume 100% ownership of your issue and take all necessary actions in an effort to close your inquiry.

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